All bookings made are subject to the following terms and conditions which we would ask to familiarise yourselves with them.
Check In from 3 p.m. please notify if a late arrival / Checkout by 11a.m.
During check in we’ll ask for a registration form to be completed.
Payment for Your stay is taken on arrival & Preauthorisation of your card for Meals & drinks to be secured to.
A deposit of the first night’s stay is taken to secure the booking. This is Refundable if the room is cancelled with 5 days’ notice or more prior to arrival. If cancelled within the 5 days leading up to arrival the deposit is non-refundable. Should you need to move the date of your booking we will transfer the deposit and sit it against the new booking.
We strongly recommend that you take adequate travel insurance to cover any unforeseen circumstances.
We reserve the right to charge the credit or debit card used on any booking for any damages or missing items from the rooms or hotel.
We welcome well behaved dogs in specific dog friendly rooms, please make us aware when booking that you are intending to bring your dog, Dogs are not permitted on the furniture; we charge £5 per night for dogs & any damage will be charged. We allow well behaved Quiet dogs in a small area of the restaurant they must be kept on short lead. We do not allow dogs to be fed in the restaurant. We do not provide dog bed’s, food, or towels, please bring your own.
Service dogs are welcome throughout Castlemead free of charge.
Keys are to be returned on check out, we understand this does not always happen and we reserve the right to charge for a new key, if not returned within 7 days.
Smoking is not permitted in any part of the building; we reserve the right to charge a cleaning fee should guests flout this and smoke in their rooms.
We are happy to post back any lost property found, guests are required to prepay postage, after one month we reserve the right to dispose of it or pass it to a charity shop.
Please notify us of any allergies/intolerances and our kitchen will do our very best to accommodate them, we confidently cater for most.
Free WIFI with a good signal available throughout the building, we ask you to sign in and agree to our terms and conditions. We have a strong EE mobile signal within the village, but other networks struggle to pick up a strong signal.
We have adequate residents private parking, which is free and lit all night, we ask guests to park sensibly within the allocated spaces to enable everyone to park. We accept no responsibility for your car or its contents, have never had an issue with theft to date.
